Conflict Resolution

Who should do this training?

Managers, Supervisors, Team Leaders and all those wishing to learn about how to deal with conflict in the workplace

How long does the course go for?

The duration of this workshop can be between half-a-day and one-day, depending on your needs.

What is the cost?

Special rates can be negotiated for programs conducted by Training Services Australia on behalf of our clients, exclusively for their personnel.

Why choose us?

We have more than 18 years experience in delivery of vocational education and training and we work with many of Australia’s leading employers.

Where are the training locations?

We offer in-house client specific training for this course that can be run at the clients premises, our training centre in Perth or overseas and throughout regional Australia as well as all capital cities including Darwin, Adelaide, Sydney, Melbourne, Brisbane and Canberra.

When is the course available?

In-house private training can be arranged at a time and date suitable to your business.

Are there any course pre-requisites?

No qualifications are necessary to participate in this workshop.

What topics are included?

• About conflict

– Causes

– Identifying conflict

– Stages of conflict

• Understanding our response to conflict (passive, aggressive, assertive)
• Developing your assertiveness
• Approaches for dealing with conflict
• Four steps to resolving conflict
• Skills to support effective conflict resolution

– Empathy

– Controlling your own emotions

– De-escalating anger

• The HEAT technique

What about homework and assessment requirements?

There is no homework or assessment requirements for this workshop.

Need more information?

For further information you can contact us here or call us on 08 9422 6444.